Privacy Policy

Who we are

Entreprises Pineuf inc. operates this online store. Privacy inquiries may be sent to info@pineuf.com. Entreprises Pineuf inc. is the organization responsible for personal information processed through this store. Privacy inquiries and requests can be sent to info@pineuf.com. The person responsible for the protection of personal information is designated internally in accordance with applicable Québec law; required public contact details will be confirmed before publication.

Information we collect

When you place an order or contact us, we may collect your name, contact details, shipping and billing information, order history and messages. Technical data such as IP address, device information and cookies may also be processed to operate and secure the site.

Why we use it

We use personal information to process orders and payments, deliver products, provide customer service, maintain records, prevent fraud and meet legal obligations. Marketing communications, if offered, are subject to applicable consent requirements.

Payment processing

Payment transactions are processed through Stripe or other checkout providers shown at purchase. Payment information is handled according to the provider’s services and applicable terms.

Service providers

Information may be shared with hosting, ecommerce, payment, delivery and support providers where needed to provide services. Some providers may process data outside Québec or Canada, subject to applicable requirements.

Retention and protection

We retain information only as needed for business, security and legal purposes, and use reasonable safeguards appropriate to the information. Retention periods depend on the type of information and applicable legal obligations. The business will document and verify its retention schedule and service-provider practices before publication.

Your choices and rights

You may contact us to ask about access, correction, withdrawal of consent where applicable, or other rights available under privacy law.

Cookies

The site may use essential cookies and, depending on installed tools, analytics or marketing cookies. Actual cookies and consent controls must be audited before publication.

Updates and contact

This policy may be updated when our practices change. For privacy requests contact info@pineuf.com.