For voluntary returns, Entreprises Pineuf inc. accepts return requests within 10 calendar days after delivery. Once Pineuf authorizes the return and provides return instructions, the customer must ship the product within 10 calendar days after the authorization date and retain proof of shipment. These deadlines do not limit any mandatory consumer rights under applicable law, including remedies for defective or non-conforming products.<\/p>\n\n
Butane fuel products are final sale and are not eligible for voluntary returns or exchanges when they are not defective, damaged or incorrectly supplied. This restriction does not limit any mandatory rights or remedies under applicable consumer protection law, including for defective, damaged or non-conforming goods. If you believe a butane product is defective or there is an issue with your order, contact info@pineuf.com with your order number and details. Do not ship, mail or otherwise return butane products unless Pineuf has provided specific instructions and confirmed a legally permitted transportation method.<\/p>\n\n
The product must be in the same condition as at the time of purchase, without any modification, alteration or damage caused after delivery.<\/p>\n\n
Email info@pineuf.com<\/a> with your order number, the product name and the reason for your return. Contact us before sending the product so we can provide the return address and instructions appropriate to your item. Fuel, lighters and other regulated items must not be shipped back without our specific instructions and confirmation of an appropriate permitted return method.<\/p>\n\n Once the returned product has been received and inspected, we will confirm whether it meets the return conditions. Approved refunds are issued to the original payment method. The time taken for the credit to appear depends on your payment provider.<\/p>\n\nRefunds<\/h2>\n\n
Damaged or incorrect items<\/h2>\n\n